Fabric: Premium Banana Crepe - Smooth finish, slightly stretchable formal fabric for structured look Care: - Recommended professional dry clean for first wash - Gentle hand wash/ machine wash with similar colors - Do not bleach - Do not tumble dry - Requires mild to no ironing

Every piece at Jaey, whether standard or SizeYOU, is made especially for you. To ensure your comfort, we carefully craft your outfit using every detail shared by you. If you order SizeYOU i.e. made-to-measure (highly recommended), we use all your measurements provided by you to accurately tailor it to your size. It's simple, it's personalized, and it's meant for you.

• All your orders with Jaey (except customized and SizeYOU orders) are eligible for easy returns and exchanges. Products on any SALE are not eligible for returns/ exchanges or alterations. Please read the following terms carefully for the return/exchange policy:
• Standard sizes - 2XS to 6XL - without any customization for sleeves/length/waist/pockets etc. are eligible for easy returns/exchanges.
• If you choose any customization for sleeves/length/waist/pockets- it will not be eligible for any return/exchange.
• SizeYOU (tailored to your measurements) is not eligible for any return/exchange, since it is completely tailored to your size and specially made for you. However, it is eligible for one FREE alteration. Details of the alteration process are explained in Alteration Policy below.
• Items on CLEARANCE SALE / LIGHTNING SALE are not eligible for return/ exchange/ alteration. These are items with a red colored CLEARANCE SALE / LIGHTNING SALE label at the top right of the product image. Usual discounts on the website are not considered as clearance sale, and are eligible for return/exchange subject to point (i) to (iii).
• You need to raise your return/exchange/alteration request within 5 days of delivery. The request can be raised via this link - https://www.jaey.in/profile?tab=orders. Team Jaey cannot be held liable for any miss in the return/exchange requests raised on e-mails/ Whatsapp messages, unless they are raised on the above link. Any request after 5 days will not be accepted.
• We will get the products picked up from your place in case of returns/exchanges/alterations. A logistics and processing charge of Rs. 200 will be applicable in case of all Returns for reverse pickup services. If you want us to waive these charges for you, you can simply courier them back yourself and we won't charge anything in that case. No charges are leviable for exchanges.
• Sending us a parcel opening video is mandatory in case of defective / damaged product claims. We will not be able to accept any damage claim if we don't receive the video as proof.
• Please make sure the product is unworn, not altered, not washed and all tags are intact to pass the quality check. In case the quality check fails, the same product will be shipped back to you, and the delivery charges need to be borne by you in that case.
• Please read the detailed policy here

• SizeYOU orders are not eligible for returns or exchanges since they're completely tailored for you.
• If you've purchased SizeYOU and you are not satisfied with the fit, don't worry. We offer one free alteration request for every order.
• You need to raise your alteration request within 5 days of delivery. The request can be raised via this link - https://www.jaey.in/profile?tab=orders. Team Jaey cannot be held liable for any miss in the alteration requests raised on e-mails/ Whatsapp messages, unless they are raised on the above link. Any request after 5 days will not be accepted.
• Once the alteration request is approved, we will get the products picked up from your place. However, in any exceptional scenario where return pick-up services are not available in your area, you'll be required to courier it to us to our warehouse. There are no charges applicable anywhere in the entire alteration process.
• To opt for alterations, it is mandatory for you to send us clear pictures of you wearing the outfit (your face needs to be hidden), and share clear details of where exactly is the fit wrong and by how many inches. We will not be able to process the alterations if we don't receive the pictures and clear details of the issue.
• In case of a huge fit mismatch, we might even completely replace the outfit for you, on a case-to-case basis. Jaey's management has the sole discretion to take the call on whether to alter or replace the outfit.
• Please make sure the product is unworn, not altered, not washed and all tags are intact to pass the quality check. In case the quality check fails, the same product will be shipped back to you, and the delivery charges need to be borne by you in that case.
• On completing the quality check at our end, if everything's fine, we'll alter your outfit and ship it back to you within 5-7 days. We might ask you any additional details that we need to process the alterations, so request you to please co-operate with us on the same.
• This whole process can take upto 15-20 days. In case of very minute fixes, we recommend that you take care of it at your end itself.